Shipping policy
Shipping Policy for Heshoutang Natural Health
Welcome to Heshoutang Natural Health! We aim to provide a seamless and reliable shopping experience for our customers. Please review our shipping policy to understand how we handle orders and delivery.
Processing Time
- Orders are processed within 1-2 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We offer the following shipping options based on your location:
-
Domestic Shipping (USA):
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
-
International Shipping:
- Standard International: 7-14 business days
- Expedited International: 5-10 business days
- Note: Delivery times may vary based on customs processing in your country.
Shipping Costs
- Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.
- Free Shipping is available for domestic orders over $50.
Tracking Your Order
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
Customs, Duties, and Taxes
- For international orders, customs, duties, and taxes may apply based on your country’s regulations.
- These fees are the responsibility of the customer and are not included in our shipping rates.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us at info@heshoutang.com within 7 days of delivery for assistance.
- We will work with the carrier to resolve the issue as quickly as possible.
Returns and Exchanges
- Shipping fees are non-refundable unless the return is due to an error on our part.
- For return instructions, please refer to our Return Policy.
Need Help?
If you have any questions about your shipment, please reach out to us at info@heshoutang.com or via our customer support form.
Thank you for choosing Heshoutang Natural Health! We’re committed to delivering quality products and exceptional service.