Refund Policy for Heshoutang Natural Health Store

Effective Date: 11.18.2024

We want you to be completely satisfied with your purchase from Heshoutang Natural Health. If you’re not happy with your order, we’re here to help. Please review our refund policy below.


1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • Damaged or Defective Products: If your product arrives damaged or defective, we will offer a full refund or replacement.
  • Incorrect Orders: If you receive the wrong product, we will provide a refund or ship the correct product to you.
  • Unopened Products: If the product is unused and in its original packaging, you may request a refund within 30 days of delivery.

2. Non-Refundable Items

We do not offer refunds for:

  • Opened or used products (unless they are defective).
  • Products purchased outside our official website.
  • Items damaged due to misuse or improper storage.

3. Refund Process

  1. Submit a Request: Contact us at info@heshoutang.com or +1 602 278 9228 with your order details and reason for the refund. Include photos if the product is damaged or defective.
  2. Approval: Once your request is reviewed and approved, we will notify you via email.
  3. Return Instructions: If applicable, we will provide instructions for returning the product.
  4. Refund Issuance: Refunds will be processed to your original payment method within 5-10 business days after we receive the returned product.

4. Exchanges

If you prefer a replacement over a refund, please let us know when submitting your request. We’ll gladly exchange damaged or incorrect items.


5. Shipping Costs

  • Refunds for damaged, defective, or incorrect products include shipping costs.
  • For refunds on unopened products, shipping costs are non-refundable, and return shipping will be at your expense.

6. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check with your bank or payment provider, as processing times may vary.
  2. Contact us at info@heshoutang.com, and we’ll assist you promptly.

7. Contact Us

For questions or assistance with refunds, reach out to us at:
Email: info@heshoutang.com
Phone: +1 602 278 9228


Thank you for choosing Heshoutang Natural Health!
We value your trust and will do everything we can to make things right.

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